Partner Success Manager

iSolved HCM is a leading human capital management (HCM) SaaS technology company delivering key workforce functions within one robust, easy-to-use platform.   iSolved HCM helps customers manage all their mission-critical people functions including payroll, HR, time & attendance, benefits, hire and onboarding from a single application. The iSolved HCM platform is a proven winner evidenced by its rapid adoption in the SMB market with more than 145,000 customers and growing user base of 5 million. For more information, visit www.isolvedhcm.com. 

The iSolved Network is the fastest growing business within iSolved with over 100 Certified Network Partners across the United States and nearly 2 million end users.  Network partners represent our company's most strategic set of accounts and are significant drivers of growth.   

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION

The Partner Success Manager (PSM) is the primary steward of our most important and strategic customers Certified Network Partners.  The PSM engages Network Partners to drive adoption of iSolved HCM technology, generate high levels of partner and end customer satisfaction and develops strong relationships that make our Network Partners "customers for life" here at iSolved.  The PSM is critical to the company's mission of demonstrating ongoing value to Network Partners by driving usage of iSolved's best in class HCM platform and products as well as working with the entire iSolved organization to uncover new ways to add value and ensure retention of Partners.

PRIMARY RESPONSIBILITIES OF THIS POSITION

The Partner Success Manager is responsible for the following:

• Act as the main point of contact between iSolved and an assigned number of named Network Partner accounts.
• Maintain a consistent cadence of communication with Network Partners, including regular reviews, about their product adoption trends, Partner sentiment, and mining opportunities for deeper engagement.
• Understand Network Partner outcomes by analyzing Partner health metrics and gathering other feedback. 
• Develop opportunities for Network Partners to act as iSolved advocates and generate testimonials, case studies as well as provide references as needed.
• Represent the voice of the Partner to provide input into the company's product development process as well as marketing and sales processes.  Gauge Partner engagement with the company and provide feedback to the other teams regarding product and service improvements
• Marshall resources across the iSolved organization, as needed, to support Partner needs such as Partner Support, marketing or product development.
• Collaborate closely with team members to support renewals and expansion opportunities
• Provide insights to Partners to ensure that they get the most out of the platform with the intent of helping to grow our iSolved HCM customer base
• Expected travel less than 20% of the time.
• Perform other duties as assigned

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

• BA/BS required
• 2+ years customer success or account management experience in a SaaS or software company is preferred.
• Experience in the HCM industry is a plus but not a requirement
• Proven track record of working in a customer facing role

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Experience working with, and managing stakeholders and customers
• A high level of accuracy and attention to detail is required
• Excellent presentation, written communication and interpersonal skills
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
• Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude
• Experience working with basic office and sales related applications such as Microsoft Office

Current Openings for Partner Success Manager Jobs at Infinisource