Infinisource

Participant Support Assistant Manager Jobs at Infinisource

Participant Support Assistant Manager Jobs at Infinisource

Sample Participant Support Assistant Manager Job Description

Participant Support Assistant Manager

Founded in 1986, Infinisource Benefit Services is a nationally recognized provider of benefits administration. Services

include administration for COBRA, Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement

Arrangements, Transit and Parking Plans and other benefits. IBS has processed over 12,000,000 FSA and HRA claims

and generated more than 14,250,000 COBRA notices without a single adverse judgment or penalty. When it comes to

benefits administration, years of experience matter.

 BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION

 The purpose of this position is to assist the Executive Vice President with planning, organizing, directing, and coordinating all policies, initiatives, and objectives associated with the Benefits Administration (Flexible Benefits) departments in accordance with generally accepted management practices.  This position is responsible for developing, implementing, and directing programs and services that are necessary to improve and enhance both internal and external customer satisfaction. 

 PRIMARY RESPONSIBILITIES OF THIS POSITION

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

 Provide day to day direction and support to Participant Support team members, including prioritizing and organizing workloads.

  • Assist in ongoing education and training for the services provided by Infinisource.
  • Support staff on the processes necessary for administering services and maintaining compliance.
  • Work with staff on proper use of tools and equipment within the facility including computer applications and telecommunication systems.
  • Monitor and coach staff for development and progress against Performance Plan & Review documents.
  • Work with staff to improve understanding of duties and build relationships with internal and external customers.
  • Assist Customer Support Management as required and performs all other job-related duties as assigned.

 EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

 

  • Bachelors degree in Human Resources or related field preferred.
  • Two to four years of related experience required.

 

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

  • Strong leadership and interpersonal skills, flexibility, and customer service oriented.
  • Possess strong communication skills to include written, verbal, listening, and basic instructional skills.
  • Keyboard and typing skills.  Strong knowledge of computer software applications (i.e., Microsoft Outlook, Explorer, Word, Excel, and PowerPoint).
  • High-level attention to detail.
  • Ability to work independently and in a team environment.
  • Ability to read and interpret documents such as regulations, operating instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or associates of the organization.
  • Ability to carry out instructions furnished in written, verbal, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Previous supervisory and management experience needed.
  • Preferred previous experience and knowledge in dealing with Benefit Administration (i.e., COBRA, FSA, HRA, and HSA).
  • High school diploma or general education degree (GED); and 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Bachelors' degree preferred.

 PHYSICAL DEMANDS AND WORK ENVIRONMENT

Normal working conditions require normal to close concentration, visual attention, manual dexterity, sitting at a desk and working on a computer.  Lifting requirements less than 10 pounds. Moderate noise.

Disclaimer:

The lists under Primary Responsibilities are not exhaustive but are merely the most accurate lists for hte current job.  Management reserves the right to revise the job description and to require that other tasks be performed when teh circumstances of the job change.

Current Openings for Participant Support Assistant Manager Jobs at Infinisource

Below are some job listings at Infinisource that match the common job title you have selected.

Job Title

Location

Closing Date

Employment Type



Sorry, we have no current job openings.
Thanks for your interest and please check back on this site for changes.



Benefit Services Company Contact LInkedin Login Infinisource Homepage Newsroom Partners Press Resources Twitter Why Infinisource